What We Do
Beyond Commerce is a holding company for companies in Big Data marketing and tech industries. Its focus is to develop, acquire, and deploy disruptive strategic software technology and market-changing business models through organic growth and acquisitions. Our portfolio of companies includes:
For 25 years, Service 800 has been focused on customer experience, internet marketing analytics and technology services; designing and delivering question sets and data structures that collect customer experience and attribute data that reveal behaviors and opportunities
- 25 years of Customer Experience expertise to deliver best in class processes
- 40 full-time employees
- Telephone interviews by long-tenured staff interviewers in 30 languages within minutes or hours of customer experiences
- Email/web surveys, IVR, survey to mobile for instant or regular follow-up
- eSMART secure web reporting and analysis to drive customer focus
- Benchmarks and peer comparisons to drive strategy
- Operating at approximately 50% capacity
Customer Centered Strategies
We use a Customer First approach to pinpoint what your customers value most so you can quickly drive changes that improve your business. Customer feedback is the easiest way to improve your business, yet the hardest to act on- that’s out job, make it easy and impactful. With our process optimization toolset, we quickly knockdown the barriers that get in the way of growing your business and improving your bottom line.
Our proposal and approach are often uniquely distinct when compared to other consulting firms. Most of our competitors provide an estimated Time and Materials proposal. The actual cost can change dramatically as the firm learns more about the complexity of your business. CCS utilizes a fixed bid proposal. It allows our customers to effectively plan and budget for project costs, while holding CCS accountable for delivering the agreed upon milestones, results, and business impacts as quickly as possible. We strive to understand the complexity of your business, and we own the responsibility for providing the value promised in our proposal.
We’ll be on the journey with you, every step of the way, to make the process easier and more enjoyable. 100% of our business comes from referrals, so your success is our continued success.